Component of Service

Service Components in Salesforce:

1. Contact: A record of a person (individual) from a company (Account) or organization.
2. Case: Represents a problem, query, or request raised by a customer.
3. Solution: Documented answers or solutions to problems.
4. Lead: A potential customer who has shown interest in your products or services.
5. Case Assignment: A process that determines which user (User) or team will be assigned a new Case.
6. Queue: A functionality in Salesforce that organizes Cases, Leads, and other records and allows them to be managed by different users or teams.