BCA / B.Tech 14 min read

Salesforce and Mobile Support

Mobile Support in Salesforce


"Mobile Support" refers to a service's or software's ability to function correctly on mobile devices like smartphones and tablets. It ensures that applications are optimized for mobile use and work well.

Salesforce Mobile support

Key Characteristics of Mobile Support:
  • (a) Responsive Design: The application design adapts to various screen sizes.
  • (b) Mobile Apps: Dedicated mobile apps are available for direct access.
  • (c) Touch Interface Optimization: The interface is optimized for touch input.
  • (d) Mobile Notifications: Support for push notifications to provide immediate updates.
  • (e) Offline Support: Some applications offer functionality even without an internet connection.
  • (f) Device Compatibility: The software works correctly on various mobile operating systems (iOS, Android).

Importance of Mobile Support in Salesforce:
Mobile support improves user experience, provides a wider reach, and offers new business opportunities by allowing users to stay connected and productive on the go.

Advantages of Mobile Support in Salesforce:


It provides a wider reach, improved user experience, increased customer engagement, business growth, higher competitiveness, faster response times, and a more efficient workforce.

Disadvantages of Mobile Support in Salesforce:


Challenges include dealing with various device types, limited performance on mobile devices, security concerns on public networks, screen size limitations, battery consumption, and the need for more development and testing time.

In this Chapter

Salesforce and Mobile Support
What is Salesforce? - Components of Salesforce
What is Cloud Computing?
What is IaaS, PaaS, SaaS, and FaaS?
Cloud Computing and Salesforce
Difference between ERP and CRM
Web Services in Cloud Computing
What is AppExchange?
Introduction to Force.com
Salesforce Setup Page
Create an Application in Salesforce
Create an Object in Salesforce
Lookup Relationship in Salesforce
Create Tabs in Salesforce
ERP In Salesforce
CRM In Salesforce
What is a Field in Salesforce?
Link Creation & Custom Buttons
Manage Security
Governor Limits
How to Create a Profile
How to Create a User
OWD in Salesforce
What are Sharing Rules & Roles?
Record-Based Sharing
Password Policies
User Session
Trusted IP Range
Public Group
Sales Cloud
Contract & Service Object
Component of Service
Create Approval Process
Create Email Template
Create Custom Profile
Create New User
Approval Process Test
Workflow
Workflow Rules & Workflow Actions
Email Task & Updates
Queue & Time-Dependent Workflow Action
Immediate Action
Workflow Immediate Action & Time-Dependent Workflow Action
Process Builder
Create Process Builder
Difference between Process Builder & Workflow
Create Records & Tools
What are Reports & Their Types
How to Create a Report
Creating & Editing Dashboards
Adding Dashboard Snapshots to Home Page
Creating Additional Reports
Creating Custom Report Types
Designing the Home Page
Salesforce All Important Questions and Answers in English (MDSU)
BCA || Salesforce 2025 Paper || MDSU Exam Paper
BCA | Salesforce 2023 Paper | MDSU Exam Paper
BCA || Salesforce Supplementary 2023 Paper | MDSU Exam Paper