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Consumer Protection (COPRA) - Economy of Rajasthan Notes

Quick Summary & Key Takeaways

• Subject Focus: Economy of Rajasthan (RAS (RPSC) Syllabus)

• Core Topic: Consumer Protection (COPRA) - Consumer Protection (COPRA)

• Overview: Chapter Summary The Consumer Protection Act (COPRA) was enacted on 24 December 1986 to provide better protection of the interests of consumers. It estab...

Chapter Summary

The Consumer Protection Act (COPRA) was enacted on 24 December 1986 to provide better protection of the interests of consumers. It established a three-tier quasi-judicial machinery. The consumer movement in India has roots in Maharashtra (1904) and the efforts of C. Rajagopalachari in Madras (1949).

Historical Background

9 April 1985: UN General Assembly adopted guidelines for consumer protection.
24 December 1986: COPRA passed by Indian Parliament. Hence, 24 December is celebrated as Consumer Day.
1949: C. Rajagopalachari established the Consumer Protection Council in Madras.

Consumer Rights

Right to Safety
Right to Information
Right to Choice
Right to be Heard
Right to Redressal
Right to Consumer Education

Three-Tier Redressal Machinery (As per Book/1986 Act)

Level	Composition	Jurisdiction (1986 Act)
District Forum	President + 2 Members (1 Woman)	Compensation up to Rs 20 Lakhs.
State Commission	President (HC Judge) + Min. 2 Members	Compensation between Rs 20 Lakhs and Rs 1 Crore. Appeals against District Forum.
National Commission	President (SC Judge) + Min. 4 Members	Compensation above Rs 1 Crore. Appeals against State Commission.

⚠️ RAS Current Affairs Update (2019 Act):
The 1986 Act has been replaced by the Consumer Protection Act, 2019. Current pecuniary limits (revised 2021) are:

District: Up to Rs 50 Lakhs
State: Rs 50 Lakhs to Rs 2 Crores
National: Above Rs 2 Crores

Filing a Complaint

Who can file: A consumer, voluntary consumer association, Central/State Government.
Fees (2004 Rules):
- Up to 1 Lakh: Rs 100
- 1 Lakh - 5 Lakhs: Rs 200
- 5 Lakhs - 10 Lakhs: Rs 400
- 10 Lakhs - 20 Lakhs: Rs 500
Procedure: Simple application on plain paper. No lawyer required.

Frequently Asked Questions (FAQs)

Chapter Summary The Consumer Protection Act (COPRA) was enacted on 24 December 1986 to provide better protection of the interests of consumers.

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Consumer Protection (COPRA)